Understanding Web 2.0 and Making It Work For You

Web 2.0 as a whole would prove an overwhelming subject to master in a short time
or at all. With so many options your first step needs to be clarifying your intent. The
following questions are a good place to start:

• What product or service do you offer that is web compatible?
• How would you provide your product or service via the web?
• Could you provide service or product support via the web?
• Would your customers or end users appreciate sharing ideas or tips about your
product or service with one another?
• What kind of feedback from customers would help you with R&D?
• What kind of customer feedback would help increase future sales?
• What kind of customer feedback would help improve service?
• What other customer needs can you or partners meet?
• What are the common interests of your customers?

Identifying information you need, your customers need and information you have is
only the first step toward identifying what model of web 2.0 solution is best for your
combined needs. Once you understand needs and available information sources you
need to determine what sources to tap into and the best way to do that. The final step is
to determine what method of delivery is the best way to share information.

This is an excerpt from Web 2.0 for Newbies http://bit.ly/Bcj2d Please review it and give me feedback.